Exchange Policy

Exchange Window

We offer a 10-day exchange window from the date of delivery.

Eligibility for Exchange

• Product must be unused and in original condition

• Original packaging must be intact

• Proof of purchase is required

Exchange Process

To request an exchange, contact us within 10 days at:
📧 aurexelofficial@gmail.com

Once approved:

• Customers are responsible for return shipping costs

• Replacement will be shipped after inspection

Non-Exchangeable Items

• Used or damaged items (unless received damaged)

• Items requested after 10 days

• Clearance or sale items (if mentioned)

Damaged or Incorrect Products

Report within 48 hours of delivery with photos/videos for resolution.